BISP 8171 Complaint System
The Benazir Income Support Program (BISP) is one of Pakistan’s largest social welfare initiatives. It plays a vital role in empowering low-income families, especially women, by providing regular financial support. Many women use these stipends to support household expenses or even start small self-employment activities.
However, in some cases, beneficiaries face issues such as unfair stipend deductions by agents or middlemen. To protect beneficiaries’ rights, the government has introduced a clear complaint procedure. By following this official method, women can report misappropriation and recover the deducted amount.
This article explains the BISP 8171 complaint system step by step, along with important instructions to ensure your money is protected.
Why the BISP Complaint Procedure is Important
The complaint system under the Benazir Income Support Program ensures that:
- Women receive their full stipend without illegal deductions.
- Agents and middlemen are held accountable for misappropriation.
- The financial support system remains transparent and trustworthy.
- Beneficiaries feel empowered to report issues without fear.
By using the official complaint process, beneficiaries can make sure they get every rupee of their rightful stipend.
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Step-by-Step Procedure to File a Complaint in BISP
If you notice any deductions from your stipend, follow these official steps:
1. Visit the Nearest BISP Tehsil Office
- Take your original CNIC and the mobile number registered with your CNIC.
- Meet the Assistant Director or any official present in the Tehsil Office.
- Inform them clearly about the stipend deduction issue.
2. Ask for the Complaint for Misappropriation Form
- Request the official complaint form from the office staff.
- This form is designed to record all details about the deduction.
3. Fill Out the Complaint Form
You will need to provide the following information:
- Your full name.
- CNIC number.
- Mobile number with SIM stamp.
- The place where you collected the payment.
- Deduction number (if available).
- Amount deducted by the agent.
If you cannot fill out the form on your own, the office staff will assist you.
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Verification and Investigation of the Complaint
Once your complaint form is submitted:
- BISP officials will verify your details.
- The case will be investigated to confirm the deduction.
- If your complaint is found correct, the concerned bank will be directed to take legal action against the agent or person involved.
This process ensures that every complaint is handled fairly and transparently.
Recovery of Deducted Amount
If your complaint is proven valid:
- The bank will take strict legal action against the agent who deducted your money.
- The deducted stipend amount will be returned to you after completion of the transaction.
This ensures beneficiaries are not deprived of their rightful financial support.
Important Instructions Before Filing a Complaint
To make the process smooth, keep these points in mind:
- Always carry your original CNIC and registered mobile number.
- If you face difficulty in filling out the form, ask the BISP staff for help.
- Only file your complaint at the official BISP Tehsil Offices.
- Do not share personal details or CNIC numbers with unauthorized persons.
Following these instructions will protect you from delays and scams.
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Helpline and Support for Beneficiaries
Apart from Tehsil Offices, BISP also provides a helpline service for complaints.
BISP Helpline Number: 0800-26477
Beneficiaries can call this number to seek guidance or report issues related to stipend deductions.