Cancel Duplicate Challan Online
Have you ever received the same traffic challan twice for a single violation? Don’t worry, you are not alone. Many citizens face this issue due to system errors or technical glitches. Now, you can easily cancel duplicate challans online without visiting any office or standing in long queues. The Punjab Safe Cities Authority (PSCA) has made the process simple and fully digital so that you can fix this problem from home using your mobile phone or computer.
If you’ve been charged twice for the same offense, follow this easy step-by-step guide to cancel your wrong or duplicate challan quickly and conveniently.
Why Duplicate Challans Happen
Sometimes, the traffic monitoring system records one violation twice due to minor technical errors or internet connectivity issues. This can cause a duplicate challan to appear on your record even though you committed the violation only once. The good news is that this issue can be resolved in a few minutes through the online system.
What You Need Before Starting
Before you begin the process to cancel a duplicate challan online, make sure you have:
- Your vehicle registration number
- Your CNIC (Computerized National Identity Card) number
- A screenshot or picture of the duplicate challan (if possible)
- Internet access and a smartphone or computer
Having these details ready will make the process quick and smooth.
Step-by-Step Guide: How to Cancel Duplicate Challan Online
The Punjab Safe Cities Authority (PSCA) has launched a dedicated e-Challan Portal where you can easily submit your complaint about a duplicate or wrong challan. Follow these steps carefully:
- Visit the official e-Challan portal through your web browser.
- Enter your vehicle registration number and CNIC number correctly.
- Click on the Review option shown on the screen.
- Write your complaint in the given box. For example, I received the same challan twice for the same date and time.
- If available, upload a screenshot or any other supporting proof.
- Submit your complaint and keep note of any reference number or confirmation message shown on the screen.
Once your complaint is submitted, the technical team will review your case. If the system confirms that the challan was wrongly or repeatedly issued, the extra challan will be removed from your record automatically.
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Tips to Make Your Complaint Successful
To make sure your request to cancel a duplicate challan online is processed smoothly, follow these helpful tips:
- Always mention complete details such as date, time, and challan number.
- Attach clear screenshots or pictures showing the duplicate challan.
- Write your message politely and clearly.
- Keep a copy of your confirmation message or complaint ID for future reference.
How Long Does the Cancellation Take?
Once your complaint is submitted, the technical team checks and verifies your information. After verification, the duplicate or wrong challan is removed from your record. The time may vary depending on the number of complaints, but users usually receive updates within a short period.
What to Do If Cancellation Is Delayed or Rejected
If your duplicate challan is not removed even after a few days, don’t panic. You can recheck your submission and upload clearer evidence. If needed, contact the e-Challan support team through their online contact option and mention your complaint ID. Keeping proper records will help resolve your issue faster.
Frequently Asked Questions (FAQs)
Can I cancel a challan without my CNIC?
No, you must enter your CNIC to verify your identity and vehicle ownership.
Will I be fined if one challan stays active?
No, once your duplicate challan complaint is under review, keep proof of your submission to avoid any confusion.
Do I have to visit any office for cancellation?
No, the complete process to cancel a duplicate challan online can be done from home through the official portal.
Can I cancel more than one duplicate challan?
Yes, if multiple duplicate challans exist, you can submit complaints for all by following the same process.