Electricity Sector Helpline 118
In a major step to enhance consumer services and accountability in the electricity sector, the government has inaugurated helpline 118. Energy Minister Sardar Owais Leghari formally launched the helpline, which aims to make electricity complaint management more efficient, transparent, and consumer-friendly.
Features and Benefits of the Electricity Sector Helpline 118
The newly launched Electricity Sector Helpline 118 allows consumers to register complaints free of cost. Unlike the previous system, consumers can now directly file their complaints without relying on representatives. The platform also enables users to track and trace the status of their complaints in real time.
A major highlight of this system is its support for seven different languages, ensuring accessibility for people across the country. Once a complaint is resolved, the consumer receives a robotic feedback call. If the issue remains unresolved, the complaint is automatically reactivated, so no case goes unattended.
This improved system is expected to significantly reduce delays and enhance responsiveness in complaint redressal.
Minister’s Vision for Accountability and Improved Power Sector Performance
Speaking at the inauguration ceremony, Federal Minister for Power Owais Leghari stressed the importance of transparency and self-accountability. He stated that with the introduction of helpline 118, inefficiencies in the electricity sector will automatically come to light. “Unless we expose ourselves, there cannot be self-accountability,” he said.
The minister shared how even he once faced a situation where no one responded when the electricity at his home went out, highlighting that ordinary citizens face this problem daily. He emphasised that the goal is to free people from outdated and unresponsive systems.
Owais Leghari added that the new system will highlight mistakes at every level, including those made by linemen, and officials must take responsibility for their shortcomings. He also urged CEOs of power companies to ensure the success of the ASS system, assuring that high-performing staff members will be rewarded.
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However, he warned that data manipulation would render the system ineffective, stressing the need for honesty and transparency.
With the launch of helpline 118, the government aims to deliver a fairer, efficient, and accountable electricity service nationwide.